Whatever you need to sort out — a payment that hasn't landed, a bonus that isn't behaving, or simply a question you can't find the answer to — we want to hear from you. The contact details for reaching our support team are listed on this page, and every message goes to a real person who is authorised to act on it.

What to include when you write to us

The quickest way to get your issue resolved in a single exchange is to give us everything we need upfront. Please include the username or e-mail address registered to your account, a clear description of what happened, and — where relevant — the date, time, and amount involved. If you're asking about a specific game round, the round ID helps us pull up the exact record. The more detail you give us, the less back-and-forth is needed before we can close the matter for you.

One thing worth knowing: we will never ask you for your password, your full card number, or any other sensitive credential through e-mail or chat. If you receive a message claiming to be from us that requests this kind of information, do not respond to it and let us know immediately. Protecting your account is something we take seriously, and our team has no legitimate reason to ask for those details.

Responsible gambling and account restrictions

If you want to set a deposit limit, take a cooling-off break, or exclude yourself from the site, please contact us directly rather than waiting to see if the option appears elsewhere. Requests of this kind are treated as a priority. We will not try to talk you out of a self-exclusion or delay putting one in place — if you ask for one, it happens. The same applies to deposit limits and temporary breaks: once you've asked, we act on it promptly and confirm when it's done.

For players based in the United Kingdom, our support team is fully equipped to handle your enquiry and there are no restrictions on reaching out to us from a UK address.

If your issue isn't resolved to your satisfaction through standard support, you have the right to raise a formal complaint. A formal complaint is treated differently from a routine query: it is escalated within our team, reviewed at a supervisory level, and you will receive a written response that sets out our position. Should that response still not resolve things, you can take the matter to an independent dispute resolution body. We will provide the relevant details at that stage so you know exactly where to go and what to submit.

We know that contacting support usually means something has gone wrong. We're not going to make that harder than it needs to be. Reach out through any of the channels listed on this page and we'll work through it with you.